Big 4 Australian Bank

Case Study

Service Name

Challenge

This Australian Big 4 Bank faced challenges in analysing and centralising their Social Media Advertising data.

The data was scattered across multiple disparate systems, making it difficult to consolidate information on cost, run time, results, and feedback. Collating and reporting on the various data sources consumed a significant amount of time and resources.

Over 1500 hours per month was being spent by the bank on manually creating reports, gathering data from multiple sources by hand, and trying to blend and analyse said data without external help.

Solution

9X5 proposed and implemented Domo, a cloud-based analytics platform, to address the bank’s data consolidation challenges.

Domo was chosen for its ability to centralise disparate systems and provide a user-friendly dashboarding platform, enabling easy access to all the required information in one place.

Domo proved instrumental in managing the bank’s massive data volumes, with over 1 billion rows of data ingested daily and approximately 400 billion rows per year. The platform efficiently stored, visualised and blended this this data, enabling the bank to analyse their data faster than ever before, and enhanced their decision-making.

The implementation of Domo significantly reduced the bank’s manual reporting efforts, saving hours of valuable time. Previously, the bank conducted a lengthy four-hour meeting twice a month to review advertising statistics. With Domo, these meetings became obsolete, as staff and decision-makers gained access to real-time, on-demand information through the platform.

Impact

The adoption of Domo has had a profound impact on the Big 4 Australian Bank and its operations.

Domo’s centralised data approach eliminated the need for manual data collation and reporting. This automation saved the bank significant hours and resources that were previously allocated to compiling reports, enabling employees to focus on more strategic tasks.

Domo empowered the bank’s staff and decision-makers with a comprehensive view of their social media advertising data in real-time. By accessing Domo’s intuitive dashboarding platform, they can make data-driven decisions faster and with greater accuracy, improving the effectiveness of their marketing campaigns.

Seamless Collaboration: With over 100 Domo users within the bank and external marketing agencies, Domo facilitated seamless collaboration and data sharing. Marketing agencies working on social media campaigns for the bank gained access to the bank’s Domo instance, ensuring transparency and alignment in data analysis and reporting.

By centralising and streamlining the data analysis process, Domo enabled the bank to operate more efficiently. The platform’s ability to store and visualise vast amounts of data in an organised and accessible manner significantly reduced the time and effort required to extract insights and generate reports.

9X5 successfully addressed the Big 4 Australian Bank’s challenges in analysing and centralising their social media advertising data. By implementing Domo, the bank experienced significant time savings, improved decision-making capabilities, enhanced collaboration, and increased operational efficiency.

The successful partnership between 9X5 and the bank showcases the transformative power of analytics solutions in addressing complex data management issues within large organisations.

Client Overview

Our client is one of Australasia’s largest financial institutions and employers, with over 32,000 staff and over 8.5 million customers.

As a truly globally-focused organisation, their scale and connectivity allow them to tackle some of the biggest challenges facing our business and community such as climate action, affordable housing, and backing Indigenous businesses.

Connectors Utilised

Facebook

Facebook

Google Sheets

Google Analytics

Meta Business

Excel

Excel

YouTube

Instagram


Penola Catholic College

Case Study

Service Name

Challenge

Before implementing Education360, Penola Catholic College faced challenges leveraging student data. The data was scattered across multiple sources, making it difficult and time-consuming for educators to collect and access necessary information about their students.

This abundance of data across multiple disparate systems also hindered the ability to synthesise and analyse it to gain meaningful insights. As a result, educators struggled to identify at-risk students and provide timely support, leading to potential gaps in student learning and growth.

Solution

To address the challenges faced by Penola Catholic College in effectively leveraging student data, 9X5 implemented their premier data analytics, monitoring and visualisation tool, Education360.

Utilising the powerful capabilities of Domo. Education360 serves as the centralised hub for all student data, bringing together information from various sources into one comprehensive dashboard.

Education360 was specifically tailored to address Penola’s main pain points, taking into account their unique challenges. It seamlessly integrated both on-premise and cloud-based data, ensuring that staff members could easily access and utilise the data they needed.

Additionally, the platform offered the ability to annotate within the data itself, facilitating collaboration among staff members and enabling them to hold themselves and students accountable for progress. Whether they needed a class summary or wanted to drill down to individual student profiles, the platform allowed educators to visualise and analyse data, enabling informed decision-making quickly.

Impact

Implementing Education360 at Penola Catholic College has significantly impacted the school’s ability to leverage student data and address the challenges they faced effectively.

The consolidation of data from multiple sources into comprehensive dashboards has streamlined the process of collecting and accessing student information. Educators no longer need to spend valuable time searching for data across disparate systems. The centralised hub provided by Education360 allows for efficient data retrieval, saving time and effort for educators.

“We had data in ten different places, forcing staff to go to ten different locations to find out everything they needed to know about their students. It was too much to expect.” Anthony Austin, IT Manager, Penola Catholic College

By synthesising and analysing the collected data, educators can now identify trends, patterns, and areas of improvement more effectively. This has enabled them to proactively identify at-risk students and provide timely support, closing potential student learning and growth gaps. The ability to drill down to individual student profiles has allowed educators to understand each student’s academic journey better and personalise their approach to support their unique needs.

Another positive impact of Education360 is the enhanced collaboration among staff members. The platform’s annotation feature facilitates communication and collaboration, enabling educators to share observations, strategies, and interventions within the data. This fosters a collaborative and accountable environment where staff members can work together to support student progress.

Education360 has transformed the way Penola Catholic College utilises student data. The centralised access to comprehensive data, coupled with powerful analytics and visualisation tools, has enabled educators to make informed decisions, tailor interventions, and provide targeted support to students.

Client Overview

Located in Melbourne, Australia, Penola Catholic College is a co-educational secondary school with a mission to cater for the spiritual, educational and formative needs of young men and women who seek the Catholic values of the College.

With over 1,500 Students and 250 Staff Members, Penola Catholic College has become a leading Melbourne-based school in technology, innovation and data awareness.

Connectors Utilised

Facebook

Facebook

Google Analytics

Google Analytics

Email Connector

Email Connector

Excel

Excel

Sugar CRM

Sugar CRM


Goplay Commercial Playgrounds

Case Study

Service Name

Challenge

Manufacturing Data Excellence FrameworkPrior to the involvement of 9X5, Goplay Commercial Playgrounds, a leading playground manufacturing company, faced challenges with its analytics and reporting processes.

The company operated on multiple platforms, resulting in a fragmented and inefficient system. The Managing Director spent significant time manually printing reports and gathering insights from various platforms.

This consumed valuable time and led to a need for more centralised and accurate data. Goplay needed a solution to streamline their reporting, improve data consolidation, and enable more efficient decision-making.

Solution

9X5 implemented a solution that involved transitioning to a paperless office and leveraging Zoho CRM and Domo. Zoho CRM was set up as part of the transition to capture project data and provide project governance. The data from various operational systems, including Zoho CRM, was then consolidated onto Domo dashboards using Domo’s powerful built-in ETL (Extract, Transform, Load) tooling. This automation eliminated manual reporting and data collection, enabling real-time visualisation and analysis.

Domo’s comprehensive platform served as a significant tool for Goplay’s business decisions, providing insights into the company’s structural and financial aspects. The consolidation of data from multiple platforms into Domo dashboards allowed the executive team, including the Managing Director, to access the information they needed quickly and easily.

“What used to take hours per week now takes minutes. It’s fast. I see it, make decisions and execute.”
James West, Managing Director at Goplay Commercial Playgrounds

Impact

The solution provided by 9X5 has profoundly impacted Goplay Commercial Playgrounds, addressing the challenges they faced with their analytics and reporting processes.

One of the critical impacts of the solution is the streamlining of reporting and data consolidation. Previously, the Managing Director had to spend significant time manually printing reports and gathering insights from multiple platforms. With the combined efforts of Domo & Zoho CRM, this time-consuming process has been eliminated. The integration of Domo’s ETL tooling has automated the data collection and consolidation process, resulting in real-time data visualisation and analysis. This has significantly improved the efficiency of reporting, allowing the Managing Director and other stakeholders to access the information they need quickly and easily.

The centralisation of data onto Domo dashboards has provided a comprehensive platform for business decision-making. The executive team now has access to insights on the company’s structural and financial aspects in one centralised location. This has facilitated more informed and data-driven decision-making, enabling the team to make strategic choices based on accurate and up-to-date information.

The transition to a paperless office has also contributed to increased efficiency and reduced resource consumption. By eliminating the need for manual printing and physical document storage, Goplay has reduced its environmental footprint and improved overall operational sustainability.

The implemented solution has had a transformative impact on Goplay Commercial Playgrounds. The streamlined reporting process, improved data consolidation, and real-time data visualisations have saved time, enhanced efficiency, and enabled more informed decision-making. The adoption of a paperless office has not only increased operational sustainability but has also contributed to a more modern and efficient work environment.

Client Overview

Goplay Commercial Playgrounds is a leading manufacturer of playground equipment for public spaces, catering to various establishments such as schools, restaurants, parks, and resorts.

With a strong reputation in the industry, Goplay is trusted by renowned brands to provide safe and engaging play spaces.

Connectors Utilised

Xero

Xero

Google Sheets

Google Sheets

Excel

Excel

Zoho

Zoho

Email Connector

Email Connector

OneDrive

OneDrive

Facebook

Facebook Ads

Mailchimp

Mailchimp

Google Analytics

Google Analytics


Better Built Homes

Case Study

Service Name

Challenge

Better Built Homes faced the challenge of effectively collecting and analysing data from various disparate sources.

They needed a solution to integrate their CRM, Sugar, accounting data from Data-builder, data from Onsite Companion, 30+ Excel sheets from different sites, and social media data into a centralised platform for comprehensive analysis and informed decision-making.

Solution

Manufacturing Data Excellence FrameworkBetter Built Homes partnered with 9X5 to address their data management challenges and implemented Domo, a powerful data analytics and visualisation platform.

With the guidance of 9X5, they configured Domo to connect and collect data from their diverse sources, including CRM Sugar, accounting systems, Onsite Companion, Excel sheets, and social media platforms such as Instagram and Facebook.

The integration of these data sets provided Better Built Homes with a holistic view of their operations and customer interactions.

Impact

Domo improved data accessibility by centralising data from multiple disparate sources. With all the data in one platform, stakeholders across the organisation could easily access and analyse information, leading to the creation of a data-led culture within the business.

Domo’s robust analytics capabilities enabled Better Built Homes to configure and visualise custom dashboards to address their unique pain points directly. This allowed them to gain valuable insights into customer relationship management, accounting, on-site operations, social media engagement, and website analytics. The ability to analyse data in real-time empowered the organisation to make proactive decisions based on accurate and up-to-date information.

Domo’s integration capabilities streamlined processes and reduced manual data entry efforts. Automation of data import and updates from different systems saved time and improved data integrity. This resulted in streamlined operations, increased efficiency, and minimised the risk of errors.

The scalability and flexibility of Domo’s architecture also allowed Better Built Homes to adapt to future growth and changing business requirements. The Domo-as-a-Service model offered by 9X5 allowed them to tailor their usage and consulting services, ensuring optimal resource allocation and maximising return on investment.

By partnering with 9X5 Consulting and implementing Domo, Better Built Homes successfully overcame their data management challenges. The solution provided them with the necessary tools, support, and insights to drive business growth, improve decision-making processes, and achieve a significant return on investment.

Client Overview

With over 25 years of building experience combined, Better Built Homes merges thoughtful design and superior craftsmanship to achieve the highest quality home for every family who entrusts their dream to them.

Their intelligent systems and processes result in more efficient builds and allow them to provide better value for their clients.

Connectors Utilised

Facebook

Facebook

Google Analytics

Google Analytics

Email Connector

Email Connector

Excel

Excel

Sugar CRM

Sugar CRM


Advertising Advantage

Case Study

Service Name

Challenge

Advertising Advantage, a company seeking to automate its TV spot attribution and client reporting workflow, faced several challenges.

They lacked a comprehensive data management infrastructure and relied on manual processes for data sourcing, storage, transformation, visualisation, and sharing.

This manual approach was time-consuming, prone to errors, and hindered the efficient analysis of data. Additionally, there was a need to standardise mapping requirements and streamline network files, which further complicated their workflow.

To address these issues, Advertising Advantage sought a solution that would automate their processes, improve data management, and enhance overall efficiency.

Solution

9X5 proposed implementing Domo as the core data management solution for Advertising Advantage.

Domo offered a complete, fully cloud-hosted data management platform that supported all stages of the spot attribution and client reporting workflow.

By leveraging Domo’s capabilities, Advertising Advantage would be able to automate data connections, streamline data sourcing and storage, transform and standardise data, visualise insights, and share reports with stakeholders.

 

The solution involved integrating various connectors, including Domo’s Email Connector, Google Analytics Connector, Adalyser Connector, TheTradeDesk Connector, and Snowflake Connector, to facilitate seamless data integration from different sources.

A 7-day Proof of Value (PoV) was completed in order for Advertising Advantage to see the value and power of Domo for their business.

Impact

Domo’s comprehensive data management platform automated various stages of the Advertising Advantage’s workflows, including data connections, sourcing, storage, transformation, visualisation, and sharing. By eliminating manual processes, Advertising Advantage saved valuable time and reduced the risk of errors, allowing their team to shift their focus to analysing data and delivering valuable insights to their clients.

Domo provided Advertising Advantage with a fully cloud-hosted data management solution that greatly improved their overall data management capabilities. The integration of various connectors allowed for seamless integration of data from different sources. This streamlined the data sourcing, storage, and transformation processes, resulting in improved data quality and accuracy. With standardised mapping requirements and streamlined network files, Advertising Advantage established a solid foundation for effective data management, ensuring that they had access to reliable and consistent data for their reporting and analysis.

The reporting and visualisation capabilities of Domo had a significant impact on Advertising Advantage’s ability to deliver insights to their clients. With customisable dashboards and visualisations, they could present data in a compelling and meaningful way, facilitating better understanding and decision-making for their clients. The automation of the reporting process through Domo not only saved time, but also ensured that clients received up-to-date, accurate, and easy to understand reports. This enhanced reporting capability gave Advertising Advantage a competitive advantage over their competitors who still relied on manual processes and lacked a comprehensive data management solution.

The completion of a 7-day Proof of Value was instrumental in demonstrating the value and power of Domo for Advertising Advantage. The Proof of Value Project was quickly implemented into a full project, with Advertising Advantage now a long-term client of 9X5, enhancing their analytics suite as new capabilities come online.

Within a short period, Advertising Advantage experienced firsthand how Domo supported their spot attribution and client reporting workflow. This rapid PoV accelerated their understanding and adoption of Domo, allowing for a faster and smoother transition to the new data management solution.

Client Overview

Advertising Advantage is a full-service, independent, specialist growth agency established in 2003 in Sydney. They have offices in Australia, the USA and the UK.

Advertising Advantage creates powerful ads for all types of mass media and tailors hard-working media plans that deliver maximum reach and maximum results for their clients.

Connectors Utilised

Google Analytics

Google Analytics

Email Connector

Email Connector

Excel

Excel

Analyser

Adalyser