Australian Non-Profit Organisation – Digital Transformation Roadmap
Our client approached us to ascertain how they should digitally transform themselves to better serve members across Research, Best Practice, Education, Professional Affairs and Industry Advocacy.
Challenge
As part of our client’s 2022-2025 Strategic Plan, it was determined that there was a need to look at their existing technology and digital assets, and compare member services to other medical member associations to determine how they could digitally transform themselves to better serve members across Research, Best Practice, Education, Professional Affairs and Industry Advocacy.
The organisation approached 9X5 Consulting to support this deliverable by conducting a strategic review.
Solution
Leveraging their expertise in strategic planning and digital innovation, 9X5 Consulting collaborated closely with the client’s leadership team to conduct a thorough assessment of the organisation’s digital maturity and strategic objectives.
Impact
The strategic recommendations provided by 9X5 Consulting facilitated alignment between the organisation’s digital initiatives and its overarching business goals, driving sustainable growth and competitive advantage.
By leveraging digital technologies and data-driven insights, our client enhanced their ability to deliver personalised and value-added solutions to its members, resulting in higher satisfaction interactions.
9X5 Consulting commenced the engagement by conducting extensive interviews and workshops with key stakeholders across the organisation’s various departments. This allowed them to gain insights into the current state of digital capabilities, organisational culture, and strategic priorities.
Following the initial assessment, 9X5 Consulting performed a comprehensive analysis of the collected data, including existing technology infrastructure, digital processes, market trends, and competitive landscape. This analysis helped identify gaps, opportunities, and potential risks.
Based on the findings from the assessment and analysis phase, 9X5 Consulting developed a set of strategic recommendations tailored to the client’s unique business objectives and market dynamics. These recommendations encompassed areas such as digital infrastructure enhancement, talent development, strategic partnerships, and customer engagement strategies.
Client Overview
Our client is a leading professional society in Australia that focuses on the medical specialties of gastroenterology and hepatology.
They serve as the primary organisation for healthcare professionals and researchers in these fields within the country. This member-driven association is dedicated to establishing, advocating for, and enhancing the standards of clinical practice across these specialties nationwide.