How a National Power Grid Provider Supercharged Productivity by 500% with AI

Challenge

Our client, a national power grid services provider, was managing hundreds of contracts across multiple departments. Like many large organisations, they faced difficulties keeping track of key terms, clauses and obligations. The process was highly manual, time-consuming and often inconsistent, which increased the risk of error and made it hard to scale effectively. They needed a smarter, more reliable way to extract and summarise information from their contracts, without adding to the team’s workload or creating new layers of complexity.

Solution

The client first engaged 9X5 Consulting to carry out a security assessment and identify any weaknesses in their systems. After seeing the depth and quality of our approach, they decided to continue working with us to support a broader digital transformation across their business.

We started by improving their cyber security. This included installing a firewall, introducing endpoint protection, and setting up video surveillance for real-time visibility across critical areas.

Next, we implemented conferencing tools to help their teams collaborate more easily, no matter where they were located.

To address the contract management challenges, we rolled out an AI-powered system using Microsoft Syntex and GPT-4. The process is simple but powerful:

• Smart Extraction: Syntex reads and extracts key details from contracts with 90% accuracy

• Auto Summaries: Important data is pulled into a clear one-page summary

• GPT-4 and AutoFill: AI fills in summaries consistently, reducing the need for manual work

This helped streamline their contract processes and free up time for more valuable tasks.

Impact

The improvements have been significant. The client has increased their contract summary output from around six to seven per day to three to four per hour. This represents an estimated 500 per cent boost in productivity. The summaries are now clause-referenced, consistently formatted and ready for use. The Contracts team is in the final stages of completing summaries for all existing executed contracts. With the system now transitioning into production, the client is also exploring opportunities to expand this AI-driven approach into other areas of the business such as engineering and operations.

“9X5 provide consistent high standards of service with equivalent levels of professionalism. From improving the security of our systems, to the implementation of upgraded VoIP services, 9X5 demonstrate a commitment to customer satisfaction that has greatly helped our company evolve its function to match modern business needs.”

James Fitzgerald

General Manager

“Partnering with 9X5 on our AI Contracts Summary Project has been a game-changer. Thanks to their team’s technical expertise and collaborative approach, we’ve trained a Microsoft Syntex model that now achieves 90% accuracy, transforming a previously manual task into a high-speed, consistent process. With the integration of GPT-4 and AutoFill, our team went from producing 6–7 summaries per day to 3–4 per hour, an estimated 500% boost in productivity.”

Contracts Assistant