Inside The Future of Financial Services, Melbourne 2025

Stepping into CENTREPIECE at Melbourne Park for this year’s Future of Financial Services event, it was clear: the appetite for innovation in the finance sector has never been stronger.

As exhibitors alongside our partners at OutSystems, the 9X5 team had the opportunity to engage directly with senior executives, technologists, and decision-makers from across the industry. The expo floor was buzzing with meaningful conversations, from modernising legacy infrastructure to harnessing low-code and AI to drive business outcomes.

The event brought together over 400 leaders for a full day of keynotes, panels, and interactive sessions, all centered around six future-facing themes:

Modernising Financial Platforms

Legacy systems remain one of the biggest roadblocks to digital transformation. Sessions on this theme explored how financial institutions can re-architect their infrastructure to improve agility, enhance customer experience, and unlock new revenue streams. From core banking upgrades to cloud-first strategies, the focus was on building scalable platforms that support long-term innovation.

Low-Code Efficiency

Low-code emerged as more than just a buzzword, it’s now a strategic enabler. This theme highlighted how development teams are using low-code platforms like OutSystems to reduce delivery times, increase agility, and empower cross-functional collaboration. For many institutions, it’s become the key to doing more with less, especially in resource-constrained environments.

Agentic AI

One of the most discussed topics of the day, agentic AI is transforming how decisions are made in real time. Presentations focused on how autonomous AI systems are beginning to take on complex tasks—evaluating data, predicting outcomes, and adapting without constant human input. The potential to streamline underwriting, fraud detection, and even investment management was a key takeaway.

Fraud, Scams & Financial Crime

With financial crime growing in sophistication, this stream examined the technologies helping institutions respond faster and smarter. From AI-powered anomaly detection to real-time transaction monitoring, speakers emphasised the need for adaptive systems that not only catch fraud, but also build trust and transparency with customers.

Dopamine Banking

A fascinating exploration of behavioural design, this theme looked at how neuroscience and neuromarketing are being used to build more engaging, habit-forming digital experiences. The takeaway? Banks and fintechs that understand human psychology can better influence positive financial behaviours, and strengthen long-term customer relationships.

Centres of Excellence (CoE)

For organisations seeking sustainable innovation, Centres of Excellence offer a structured path forward. This topic explored how CoEs can unify processes, standardise best practices, and enable faster experimentation across departments. Whether focused on data, AI, or customer experience, CoEs are becoming essential to agility and growth at scale.

Keep the Momentum Going with Lunch & Learn 2.0

For us at 9X5, it was more than just a day of insights, it was an opportunity to have real conversations with the people driving change across the financial sector. From discussing challenges around digital transformation to exchanging ideas on how low-code and AI can accelerate progress, every interaction at our stand was a meaningful one.

Participating alongside our partners at OutSystems made it even more impactful. Together, we were able to demonstrate how innovation at the platform level, when combined with deep industry expertise, can help organisations build smarter, faster, and with greater confidence.

We’re incredibly grateful to everyone who took the time to connect with us at the event. This is only the beginning, we’re excited to keep the conversation going at our upcoming Lunch & Learn event, happening on 10 September at the Hyatt Centric Hotel in Melbourne.

We’ll be diving deeper into how AI-powered low-code is reshaping enterprise app development, alongside OutSystems experts and industry peers.

We hope to see you there!

Lunch & Learn: AI-Powered App Development with OutSystems Mentor

After a successful first event, we’re bringing it back! Join us for an exclusive Lunch & Learn where business leaders and innovators reconnect to explore how AI-driven app development is reshaping the way organisations build, scale, and stay competitive.

🗓 Date: Wednesday, September 10th 2025
🕚 Time: 11:00 AM – 1:30 PM
📍 Venue: Hyatt Centric Hotel, Melbourne CBD 3000

Enjoy a full-course meal while hearing from industry experts on how AI-powered low-code is driving innovation and efficiency across industries. It’s also a great opportunity to connect with fellow professionals and explore what’s next in digital transformation.

Seats are limited, secure your place today!