Automation

Services

Service Name

Empowering Your Future with 9X5 Automation Solutions

Automation is not merely a buzzword; it’s a powerful force that’s shaping the future of business. In today’s fast-paced world, staying competitive requires more than just keeping up; it demands innovation and efficiency. Automation is the key to achieving both.

9X5 is your partner in realising the full potential of automation. By leveraging cutting-edge technologies such as Business Process Management (BPM), Machine Learning (ML), and Artificial Intelligence (AI), we drive efficiency, reduce costs, enhance customer experiences, and improve overall outcomes.

Automation is not just a tool; it’s a transformative force that can take your business to new heights. Join us in embracing automation as the cornerstone of your organisation’s success.

Contact Us to embark on your automation journey with 9X5.

Chris Gill

Head of Delivery

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Key Benefits

Improved Customer Experience

By offering a positive and seamless user experience, customers are more likely to be satisfied with a company's products or services. This can lead to repeat business, positive word-of-mouth marketing, and an overall boost in customer loyalty.

Better Conversion Rates

When users have a good experience with a company's digital product or service, they are more likely to complete desired actions, such as making a purchase or filling out a form. This results in increased conversion rates and revenue for the organisation.

Lower Costs

Investing in UX upfront saves your organisation money in the long run. By identifying and addressing user pain points early on in the development process, companies avoid costly redesigns or fixes down the road.

Competitive Advantage

In today's digital landscape, user experience has become a key differentiator for organisations. By prioritising UX, companies set themselves apart from their competitors and gain a competitive advantage in the marketplace.

Digital Transformation Decoded Ebook Cover

Our eBook helps demystify the complex world of digital transformation and provides practical insights and strategies to implement it in your organisation successfully.

Digital Delivered®

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UX Services

Services

Service Name

UX + UI Design & Research Services

9X5’s top-notch UX offerings aid in crafting products and experiences that are endearing to people. We furnish adept UI and UX professionals to aid corporations in boosting their design teams to design digital strategies and accomplish their business objectives.

Digital-centric enterprises necessitate high-calibre UX design services to attain and sustain a competitive edge. Our adept professionals employ tried-and-true methods for designing, prototyping, and validating products, in addition to proffering UI design services to fashion applications that users relish.

Our team of UI and UX experts effortlessly integrate into the software development pipeline to work on user-friendly and intuitive digital products. We possess extensive proficiency in crafting intricate B2B resolutions and consumer applications.

Our Process

Our team keeps up with contemporary trends and works closely with the development crew to design the most efficacious UX/UI solutions for web, iOS, and Android platforms.

Chris Gill

Head of Delivery

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Key Benefits

Improved Customer Experience

By offering a positive and seamless user experience, customers are more likely to be satisfied with a company's products or services. This can lead to repeat business, positive word-of-mouth marketing, and an overall boost in customer loyalty.

Better Conversion Rates

When users have a good experience with a company's digital product or service, they are more likely to complete desired actions, such as making a purchase or filling out a form. This results in increased conversion rates and revenue for the organisation.

Lower Costs

Investing in UX upfront saves your organisation money in the long run. By identifying and addressing user pain points early on in the development process, companies avoid costly redesigns or fixes down the road.

Competitive Advantage

In today's digital landscape, user experience has become a key differentiator for organisations. By prioritising UX, companies set themselves apart from their competitors and gain a competitive advantage in the marketplace.

Digital Transformation Decoded Ebook Cover

Our eBook helps demystify the complex world of digital transformation and provides practical insights and strategies to implement it in your organisation successfully.

Digital Delivered®

Contact us today


Product Management

Services

Service Name

Build products that exceed the needs of your customers and keep you ahead of your competition.

We specialise in helping organisations achieve growth through our product management consulting, mentoring, and cultural change services.

Our team of Product Management experts at 9X5 provides a range of services to help businesses succeed, including:

  • Product Vision and Strategy
    We assist businesses in achieving their objectives by creating a product strategy that aligns with their vision and executes to plan. With more than 25 years of experience in digital product vision, strategy, and roadmaps, we provide our services to start-ups and enterprises looking to transform.
  • Product Ideation
    We have a keen interest in helping start-ups and early-stage businesses validate new product and feature ideas before investing in expensive design and technology builds.
  • Product Lifecycle Management
    Our Product Managers help organisations gain control of the lifecycle of their products, feature prioritisation, and ultimately, their success. We work closely with stakeholders to coalesce their needs while triaging technical questions that arise during development.
  • Product Team Development
    We help growing businesses develop, build, and maintain their product team and function by understanding the necessary skills and timing for hiring. This is a critical component of a startup’s team development and ultimate success.

At 9X5, we believe in collaborative work, regularly discussing challenges and opportunities to leverage our collective experience. This approach helps us provide our clients with more valuable recommendations and execution.

Chris Gill

Head of Delivery

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Key Benefits

Vision

A well-defined product management approach helps businesses create a clear product vision that aligns with their overall business objectives. In turn, this helps organisations focus their resources and efforts towards achieving key goals.

Product Development

We take a critical role in the product development process, ensuring that products are developed on time, within budget, and meet customer needs.

Customer Understanding

Extensive market research and understanding customer needs and wants helps create products that meet customer demands.

Business Agility

Ensure products remain relevant in the market by identifying emerging trends, adjusting strategies, and making necessary changes to products.

Digital Transformation Decoded Ebook Cover

Our eBook helps demystify the complex world of digital transformation and provides practical insights and strategies to implement it in your organisation successfully.

Digital Delivered®

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CRM Systems

Services

Service Name

We deliver exceptional CRM tools that can elevate your business growth.

A good CRM system can unlock endless possibilities for your business and help you achieve and exceed your goals. At 9X5, we have proven expertise in integrating with leading CRM systems such as Zoho, Salesforce, Dynamics 365, and Hubspot.

An efficient CRM system can offer numerous benefits that can aid in the expansion of your business. The most significant advantage is that it can be tailored to meet your specific requirements and processes. Our experience can ensure that:

  • You generate authentic and high-quality leads, which can be quickly sent to the sales team for closing.
  • Your team’s interdependence is reduced, and data can be accessed anytime and from anywhere, resulting in overall improvement in efficiency.
  • You make smarter decisions based on meaningful and actionable insights that your CRM provides through customer interactions and engagement data.
  • You can manage your customer’s information and contact details more efficiently with a well-configured CRM.
  • You can keep track of conversions or lost opportunities, thus giving you a comprehensive view of your sales function.
  • Your CRM offers multilevel data security with an option to share data on a need-to-know basis.

At 9X5, we take the time to understand your business needs and provide a CRM solution tailored to your needs. We offer only what you require, not what we have.

We are committed to providing customised solutions that solve your business problems and meet your unique requirements. Our team of CRM professionals will strive to fulfil your needs and add more value to your business.

Our top priority is to deliver the best results for your business, which is why we offer customisation services to develop applications that meet your business needs. Don’t wait any longer! Contact us now to discuss your project and book a consultation with 9X5, your trusted CRM partner.

Chris Gill

Head of Delivery

Contact

Key Benefits

Improved Customer Relationships

A CRM system helps businesses build and maintain better relationships with their customers. It provides a centralised platform to manage all interactions with customers, including inquiries, purchases, and complaints and allows businesses to track customer history and preferences to provide personalised service.

Increase productivity

Streamline business processes, automate repetitive tasks, and enable teams to collaborate more effectively. By eliminating manual data entry, your business saves time and reduces errors, enabling teams to focus on higher-value tasks.

Sales Management

Manage your sales process more efficiently by providing real-time visibility into the sales pipeline. Track leads, monitor the status of deals, and forecast revenue more accurately.

Better Decision Making

A CRM system provides valuable insights into customer behavior and sales trends. Analysing this data, your organisation can make informed decisions about sales and marketing strategies, product development, and customer service.

Digital Transformation Decoded Ebook Cover

Our eBook helps demystify the complex world of digital transformation and provides practical insights and strategies to implement it in your organisation successfully.

Digital Delivered®

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Mobile Development

Services

Service Name

Mobile application development solutions for every business need.

In today’s business landscape, it is imperative to have a robust mobile presence. With customers increasingly reliant on their mobile devices, having a solid mobile application development strategy is crucial for any organisation – and our team of skilled mobile app developers can help you achieve this.

In the modern era, mobile app development has become a vital aspect of navigating the complexities of digital business. As employees increasingly rely on mobile devices for work, and customers and partners demand mobile access to interact with your business through apps, websites, and cloud technologies, it has become essential to prioritise mobile development.

With strong experience in mobile app development and integration with core systems, 9X5 is well-positioned to work with you to enhance your current mobility solutions or create new mobile app concepts from scratch. Our team combines a thorough understanding of your company’s needs, mobile challenges, and market research to deliver a custom multi-platform solution that perfectly meets your requirements.

Chris Gill

Head of Delivery

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Key Benefits

Improved Customer Engagement

Mobile applications improve customer engagement by providing them with a more convenient way to interact with your business. When customers access your products or services from anywhere, at any time, it leads to increased loyalty and retention.

Brand Visibility

A well-designed mobile app increases brand visibility by making your business more accessible and visible to potential customers. Having an app on the app store also increases your reach to attract new customers.

Increased Productivity

Mobile apps streamline business processes, increase efficiency, and enhance productivity. Employees can access important information or complete tasks on the go, saving time and increasing productivity.

Competitive Advantage

Mobile applications provide a competitive advantage by differentiating your business from others in the market. A well-designed app that provides unique features or services attracts customers and gives your business an edge over the competition.

Digital Transformation Decoded Ebook Cover

Our eBook helps demystify the complex world of digital transformation and provides practical insights and strategies to implement it in your organisation successfully.

Digital Delivered®

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Development

Services

Service Name

Creating value through digital development.

9X5 serves as a digital accelerator for our clients that drives innovation and sustainable value creation. By integrating business design with software engineering, we help bring your digital business to life. We support you throughout the entire process, from defining your business rationale to developing solutions, in order to boost your innovation and speed up your time-to-market.

With our blend of local presence and global operations, you can benefit from both agility and speed. We develop software that suits your needs and utilises data and cloud solutions so that you can easily expand your solutions and gain a competitive edge in the market.

Our unique combination of advanced data and analytics skills, specialised software development, and industry know-how enables us to help you achieve the forefront of digital services, products, and experiences. Let us work together to accelerate your journey towards digital excellence.

Chris Gill

Head of Delivery

Contact

Key Benefits

Expertise

Our developers are highly skilled and experienced professionals who bring specialised platform knowledge and expertise to the table. They provide innovative ideas and fresh perspectives that can help you stay ahead of the competition.

Deliver, Faster

Our developers save you time by providing quick and efficient solutions to complex problems. They streamline your processes and improve your workflows, saving time and increasing efficiency.

Cost Effective

By engaging our digital developers, you save on the costs of hiring and training new employees. You can also avoid the costs associated with trial and error and the risk of making costly mistakes.

Flexibility

Our developers work with you on either a project or time and material basis, which means you can scale up or down as needed. This can be particularly beneficial for smaller businesses that don't have the resources to hire a full-time development team.

Digital Transformation Decoded Ebook Cover

Our eBook helps demystify the complex world of digital transformation and provides practical insights and strategies to implement it in your organisation successfully.

Digital Delivered®

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Architecture

Services

Service Name

Setting the roadmap for digital transformation requires understanding your organisation's enterprise architecture, strategic goals and client needs.

The enterprise and data architects at 9X5 possess the expertise to translate business strategies and visions into practical enterprise modifications. We make sure to fully comprehend the current and anticipated state of our client’s businesses, enabling progress and digital transformation.

Our enterprise and data architecture services provide a comprehensive understanding of your business processes, data flows, and technological landscape. Collaborating with you, we can establish concrete directions and action steps towards IT and business structures that support your future goals. Our enterprise architects serve as strategic advisors for digital transformation, with a focus on expediting your growth and business efficiency.

Our enterprise architecture framework and methodology are built upon years of experience working with organisations of all sizes across Australasia. In conjunction with the skills of carefully selected partners and vendors, we offer a full suite of capabilities to help you achieve effective enterprise modifications and foster stronger collaboration between stakeholders.

Chris Gill

Head of Delivery

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Key Benefits

Meaningful Change

Our architects are skilled at turning business strategy and vision into effective enterprise change. By understanding the present and future state of the business, they can help enable evolution and digital transformation.

Holistic Vision

Our architects provide a holistic and independent understanding of business processes, data flows, and technology environments, enabling them to find concrete direction and step toward IT and business landscapes that support future targets.

Strategic Advice

Our architects provide strategic digital transformation advice. They seek ways to accelerate growth and enterprise efficiency while ensuring alignment with the overall business strategy.

Collaboration

Our architects promote enhanced collaboration between stakeholders by combining our comprehensive architecture framework and methodology with the skills of selected partners.

Digital Transformation Decoded Ebook Cover

Our eBook helps demystify the complex world of digital transformation and provides practical insights and strategies to implement it in your organisation successfully.

Digital Delivered®

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Testing

Testing

Services

Service Name

Looking for expert software testing and quality assurance (QA) solutions to make your applications bug-free?

Our team of professional testers forms the backbone of our software testing solution, with over a decade of experience and a track record of providing high-quality software testing and quality assurance services. We don’t limit ourselves to one industry, with expertise across information technology, telecommunications, e-commerce, e-learning, manufacturing, finance, healthcare, and travel.

Our testing services include QA engineering, functional testing, usability and accessibility testing, automation testing, performance testing, security testing, QA advisory, testing strategy, and test planning. We have the expertise and tools to optimise your software lifecycle, enhance your QA maturity, and ensure you achieve quality and reliability from the outset.

At 9X5, we understand the importance of time and budget constraints. That’s why we offer managed testing services to guarantee high-quality software within an ideal testing timeframe and spending limit.

Get in touch with us today to learn more about our testing solutions and how we can help your business achieve its software quality goals.

Chris Gill

Head of Delivery

Contact

Key Benefits

Expertise

Our consultants bring specialised quality expertise to your organisation and provide valuable insights and recommendations on how to improve your software testing processes, identify potential issues, and develop more effective strategies.

Objectivity

As external experts, our software testing consultants can offer an objective perspective on your software testing processes. They are not biased by internal politics or company culture, allowing them to provide an honest assessment of your testing practices and identify areas for improvement.

Cost Savings

Our consultants help you reduce costs associated with software defects, rework, and delays. By identifying and addressing issues early in the software development lifecycle, you can avoid costly and time-consuming fixes later on.

Faster Delivery

Our consultants help you speed up the testing process and get your software to market faster. We provide additional testing resources or expertise as needed, freeing up your internal team to focus on other critical tasks.

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Training

Services

Service Name

We improve the effectiveness of your people and your bottom line.

Looking to boost the effectiveness of your team and increase your bottom line? In today’s world of rapidly evolving technology and regulations, it’s crucial to keep your staff up-to-date with the latest changes in their industry.

That’s where 9X5 comes in. Our team of subject matter experts has developed cutting-edge training solutions to help individuals and organisations improve their personal competence and skillsets. By investing in your team’s development, you can gain a competitive advantage and drive sustainable business growth.

At 9X5, we’re passionate about sharing our expertise. That’s why we offer a wide range of training courses and seminars each year, led by our specialist trainers who work with top digital platforms like Domo and Zoho. Our programs are designed to support your own staff development initiatives and risk management strategies while empowering your employees to grow alongside your business.

Chris Gill

Head of Delivery

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Key Benefits

Improved Skillsets

Improved skillsets can lead to greater efficiency, better quality work, and increased innovation. They can also increase job satisfaction and career opportunities, benefiting both employees and employers.

Improved Productivity

Our Digital trainers provide your team with the necessary skills and knowledge to use digital tools more efficiently, saving time and increasing productivity.

Enhanced Competitiveness

In today's digital world, it's essential to stay competitive. Our digital trainers equip your staff with the skills and knowledge needed to leverage digital tools and strategies to gain a competitive edge.

Reduce Staff Turnover

Investing in your staff's training and development can have a positive impact on their job satisfaction and loyalty. Our digital trainers provide your team with opportunities to learn new skills, which can increase their job satisfaction and motivation.

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Change Management

Services

Service Name

Ensure successful adoption of your strategic initiatives through effective change management.

At 9X5, we believe that change is crucial for business growth, but it’s not always easy. In fact, about half of all change management projects, and 75% of large-scale transformations, fail to meet their objectives. That’s where our change management consulting services come in. We help organisations overcome these daunting odds and successfully navigate the process of change.

Through effective change management efforts, companies can reinvent themselves and take advantage of new opportunities and challenges that arise. This adaptability allows businesses to participate more fully in transformation initiatives and gain a competitive edge.

Our change management consultants at 9X5 unlock the true potential of transformation using innovative approaches and tools that incorporate artificial intelligence, behavioural science, deep learning, and data analytics. We believe that understanding people’s behaviours and the context in which they work is key to reducing complexity and improving performance. Our open communications model is founded on these principles and ensures that stakeholders are engaged and committed to the changes.

Chris Gill

Head of Delivery

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Key Benefits

Improved Success Rate

Our change management consultants help increase the likelihood of successful change initiatives by providing expert guidance and support throughout the process.

Reduce Risk

9X5's change management consultants help identify potential risks and obstacles to change, allowing you to proactively address them before they become major issues.

Improved engagement

Our change management processes help engage employees in the change process, promoting buy-in and commitment to your new initiatives.

Adaptability

We help organisations become more adaptable and responsive to changes in their environment, allowing them to remain competitive and thrive in the long term.

Digital Delivered®

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